Dispute resolution
Download the KCE Internal Complaint Process Here
At King Country Energy, we’ll always do everything we can to resolve your issues quickly and fairly. If you have concerns we can help resolve or suggestions on how we can provide better service, phone us on 0800 523 637. If we are unable to resolve your complaint, you can contact the Electricity and Gas Complaints Commissioner on 0800 22 33 40 or at www.egcomplaints.co.nz for a free and independent dispute resolution service