FAQ's

  1. How does your price compare to other suppliers in the area?
  2. King Country Energy is committed to always providing our clients with a fair and competitive electricity price. To compare our prices to other electricity retailers in the area, go to www.consumer.org.nz/powerswitch
  3. Do we have to get 2 invoices – one from KCE and one from The Lines Company?
  4. Yes. We know this can be confusing, but you’ll always receive two invoices relating to your electricity usage. The invoice from KCE is for the ‘electricity retail’ portion of your usage. While, the invoice from The Lines Company is for your ‘electricity supply.’
  5. Do I get a discount if I pay on time?
  6. YES! We automatically give you a 10% discount when you pay your bill on time.
  7. How do I set up a Direct Debit or an Automatic Payment?
  8. Both the direct debit form and the automatic payment form are available on line or you can ring us on 0800 523 637 to have a form sent to you.
  9. Am I on the right pricing plan for my usage?
  10. We review pricing plans annually and you can choose to change pricing plans within the applicable domestic, farming or commercial categories.
  11. What areas do you supply?
  12. Follow the link to see the areas we service: kce.co.nz/your-home/areas-we-service/
  13. Where can I pay my KCE account?
  14. Follow the link to see how you can pay your KCE account: kce.co.nz/your-home/7-ways-to-pay/
  15. Are there any costs involved in signing up with you?
  16. We currently do not charge a joining fee as long as you give us 48 hours notice of your intention to move.  If you do not provide us with 48 hours notice of your intention to move a short notice fee will be charged.
  17. What do I need to do if am dependant on electricity to maintain life?
  18. Call us. If you are dependent on electricity to maintain life – or someone else in your household is in this circumstance – please phone us and let us know so that we can make a special note in your customer record.
  19. Why do I have multiple meters on my property?
  20. Contact The Lines Company on 0800 367 546
  21. Who should I call in the event my power goes off?
  22. Call The Lines Company on 0800 367 546.
  23. This month my account has been estimated, what I can I do to avoid this?
  24. You can read your own meter, provide us with your reading and we’ll send you out another account. Click here to find out how
  25. My bill this month seems higher than usual. What could have caused this?
  26. There are a number of things that could contribute to an account which seems higher than usual and they include:
    • A low estimated account for last month
    • Using electrical equipment that you hadn’t used in the previous month or had only used for part of the previous month
    • Hot Water thermostat/element problems
  27. What information do I need to supply you with when moving properties?
  28. Contact us on 0800 523 637 with the location address details and meter access information.
  29. How do you calculate my usage?
  30. If you receive an estimated account from KCE it will be based on your previous usage at the site.  If there is no previous consumption information available, we will generate an account based on similar sites in the area.
  31. How can I switch back to KCE from my current retailer?
  32. Just phone us on 0800 523 637 and we’ll do all the paperwork. It's really that easy!
  33. How do I read my meter (clock dial, digital etc)?
  34. Follow the link to find out how to read your meter kce.co.nz/your-home/read-your-meter/