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Standard Fees and Charges
This schedule of fees covers the costs of the extra services that we may provide. If you ever have any questions about your energy supply or the services offered by KCE please contact our friendly customer service team on 0800 523 637.
New Connection Fee – $45
This fee is for connecting a new property’s energy supply and may also be applied when a property is reconnected
Service Fee – $80
This charge is applied to your account following a disconnection for non payment of an account and may apply even if the disconnection did not physically occur
Dishonoured Payment Fee – $20
Charged for each payment dishonoured by your bank
No Access – $20
Charged when pre-arranged access has not been provided
Duplicate Copy of Invoice/Statement – $5
Charged for each additional copy of Invoice/Statement requested by the customer
Special Read/Pricing Plan Change – $50
Will be charged if requested by the customer
Domestic Bond – $120
May be charged
Business/Farming/Special Bond – 2 months accounts
Meter Testing – At cost
Meter Tampering/Power Theft – Full recovery of losses and costs
Data Requests – $40 per hour/Minimum Charge $10
Other charges may apply for additional services
Note – all prices include GST (if applicable) at 15%