FAQs

We've put together some helpful information. Everything about KCE should be right here.

How do I sign up with KCE?

It's really easy! Sign up online now or phone us on 0800 523 637.

How do I pay my bill?

There are many ways to pay your bill. Visit our payment methods page.

Do I get a discount for paying my account on time?

Yes! We automatically give you a 10% discount when you pay your bill on time. Find out more on our prompt payment discounts page.

How do I set up a Direct Debit?

You can download our direct debit form or contact us on 0800 523 637 and our team will send you a direct debit form.

How do I set up an Automatic Payment?

You can download our automatic payment form or contact us on 0800 523 637 and our team will send you a form.

Who do I talk to if I have a query about my invoice?

Contact us on 0800 523 637 and our team can talk through your bill with you.

What areas do you supply?

We provide electricity throughout the greater King Country region, as well as Waikato and Waipa.

I’m moving address. What do I do?

It’s really easy. Complete our online form, or contact us on 0800 523 637 with your new address details, date you’re moving, and meter access information.  We’ll also need to know if/when you would like us to disconnect your power at your current address.

Is there a fee to sign up with KCE?

It’s free to sign up when you give us at least 48 hours’ notice. If you can’t give us 48 hours’ notice of your intention to sign up, a short notice fee applies.

What if I or someone in my household is dependent on electricity to maintain life?

Contact us on 0800 523 637 and we will make a special note in your customer record.

Am I on the right pricing plan for my usage?

We review your pricing plan annually to ensure you are on the right plan. However, if you would like to talk through your options to make sure you’re on the best plan to meet your needs, contact our friendly team anytime on 0800 523 637.

Why do I have two invoices – one from KCE and one from The Lines Company?

The invoice from KCE is for the ‘electricity retail’ portion of your usage. The invoice from The Lines Company is for your ‘electricity supply.’

Who do I contact if there’s a power outage?

Contact your lines company. 

How do you calculate my usage?

If you receive an estimated account from KCE it will be based on your previous usage at the property. If there is no previous consumption information available, we will generate an account based on similar properties in your local area.

My bill this month seems higher than usual. What could have caused this?

There are a number of things that could contribute to a higher electricity invoice, including:

  • A low estimated account for last month
  • Use of electrical equipment that you hadn’t used in the previous month or had only used for part of the previous month
  • Hot water thermostat/element problem which needs checked by an electrician

This month my account has been estimated - what I can I do to avoid this?

You can read your own meter, provide us with your reading and we’ll send you out another account.

Why have I been disconnected for an estimated account?

You must pay each invoice in full by the due date, no matter whether the invoice is based on actual or estimated usage. If you don’t pay your invoice, you risk disconnection. 

Have a different question? Get in touch with our friendly team on 0800 523 637 or use the Contact Us form.